A chargeback isn’t the same as a dispute filed directly with Venmo. About Us; Careers We're hiring! In The Press; Latest News; Events; Corporate Responsibility; Brand Resources; Contact Us. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. Next, the issuer passes along all information about the dispute, including the chargeback reason code, to the card network. The chargeback reason code is important in determining the evidence you need to provide to successfully win the chargeback dispute. 2 is an updated version of legacy Visa reason code 71, which was phased out under the Visa Claims Resolution initiative. chargeback: The buyer filed a chargeback with the credit card issuer. Chargeback rebuttal letter: This letter must accompany your representment evidence and is essentially a summary of your evidence proving that the transaction is valid. A false decline on a credit card or debit transaction occurs when a legitimate card purchase is rejected by mistake. Each chargeback received a numeric code which is known as the “reason code”. Visa chargeback reason codes are used to categorize the reasons for a chargeback. Sometimes, customers get wrongly debited due to manual data entry errors by the merchant’s team. Chargeback representment succeeds when you can present your rebuttal concisely and substantiate. Chargeback Reason Codes In 2016, Mastercard chargeback reason codes were condensed and consolidated, in a restructuring that resembled Visa Claims Resolution. Acquirer Use of Message Reason Code 7623. The charge you submitted did not receive a valid authorization approval code for the amount of the charge. The new Visa reason codes are now visible in the level 2, dispute detail screen. 5. 1. 12, 1December 2015, Authorization-relatedChargeback Sections Combined. Each of these causes has a designated “reason code,” and banks assign the. Blog Read helpful tips, industry insights, and articles to create the most effective chargeback management strategy. UA02 Fraud – Card Not Present Transaction. 4 spec (Section 8. Reason Code 03: Laundering: The merchant processed transactions that did not involve a bona fide cardholder: Reason Code 04: Excessive Chargebacks: The merchant breached predetermined chargeback thresholds: Reason Code 05: Excessive Fraud: The merchant breached predetermined fraud-to-sales dollar volume thresholds:. Here’s how. The agency must provide this documentation to Vantiv (via mail, fax, online/scanning) within 30 calendar days after the report date on the Visa/MasterCard. 71: Requests Credit for Personal Property. Reason Code 04. The issuing bank reviews the information. Your business may not have to handle all chargeback cases — the processor will provide automatic representation in some. The aim of CE 3. 4853 – Cardholder Dispute – Digital Goods Purchase of $25 or Less. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. 4630 . Chargeback fraud, in particular, accounts for 30 percent of total. 13. 4854 Cardholder Dispute—Not Elsewhere Classified (U. 15, 2021. Mastercard Collaboration will be a step in the right direction. The incorrect amount being charged. Reason codes vary by card brand. 6. Code. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 16. Chargeback. 83 (1) 10. The second main. reason code information. Description of Change Where to Look • Require cardholder letter, email or Expedited Dispute Form in first chargebacks for Cardholder Disputes reason codes involving2. Code 10. 1 Merchandise / Services not received . While there are many chargeback reason codes, all chargebacks fall into one of three categories:The chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. 9% with at least 100 total disputes. Not remembering the original purchase. Maestro. A chargeback happens when a customer asks their card-issuing bank to reverse a transaction. Friendly fraud. Skip to content. September 2011: 5. 3. Description of Change Where to Look Incorporated the changes announced in “AN 1677—Revised Standards—Questionable Merchant Activity Chargebacks” that includedEach card network has their own set of chargeback policies and reason codes, and they frequently change them. The shorthand description is “Card Recovery Bulletin. The terms may be different, but the process remains fairly unchanged. May 2011: 5. For example, if the chargeback reason is. The right to reason codes: When a card issuer files a chargeback, they must attach a reason code that identifies the grounds for the dispute. . Reason Code 11. Each card issuer follows their own standards for defining reason type, code and its format. Enhanced Customer Service. 2 falls under the “Authorization” category. A Merchant Outlet is identified in the Global Merchant Chargeback Monitoring Program if it meets or exceeds all of the following monthly performance activity levels:. Visa chargeback reason code 72 falls under the “Authorization” category. 2. 71 Declined authorization; 72 No authorization obtained; 73 Expired card; 74 Late presentment; 75 Cardholder does not. 5 Removed unused Visa (60) and Discover (4580) Chargeback Codes Added Section 1. 5%. Mastercard chargeback reason code 4871 is one of the numeric labels assigned by banks to customer disputes, indicating the given reason for the claim. Mastercard Chargeback Reason Code 71: Disputed Amount. With each chargeback, the customer’s bank specifies a reason code. Customer Dispute. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback, and. non_receipt: The buyer claims they didn't get the goods or services. . This provided a number of insights into the typical. Below is a list of Mastercard chargeback codes used in eCommerce. All other reason codes are up to 120 days from the transaction date. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. chargeback: The buyer filed a chargeback with the credit card issuer. This will be referenced in the chargeback notice you received. This chargeback is the consequence of a merchant’s attempt to circumvent or override a declined authorization response, which can be done through. 4630 . 00 EUR as a Withdrawal fee. prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. Blog Read helpful tips, industry insights, and articles to create the most effective chargeback management strategy. Administrative returns (R02, R03, R04): 3%. But research by Javelin found that merchants dispute 43% of all chargebacks and succeed at 60% of those disputes. Reason Code. According to Nilson, 56% of global card transactions were done on Visa in 2015. 1 chargeback: 1. If you need additional information, visit the additional resources provided at the bottom of this page or at Chargeback. Responding to Mastercard Reason Code 4853 Chargebacks. For more information on these and other updates, check out our complete chargeback reason. 4853 – Cardholder Dispute – Goods or Services Not as Described or Defective. 4863: Cardholder does not recognize. Fraud. The time limits for responding to a chargeback also vary based on the card scheme and the chargeback reason code. Chargeback Reason Codes; BIN Lookup; ROI Tool; Company. The major card networks have unique reason code systems, and banks use separate tools. All ACH return reason codes consist of the letter “R” followed by two numbers (R01, R12, R22, etc. 2 Added chapter providing information about the DiscoverIf a dispute has a strong enough basis to warrant a chargeback, Discover will send a chargeback notice to the merchant along with the reason code for the chargeback. This code tells you why the customer or bank initiated the dispute. Using the same link provided above, contact PayPal to report the scam. November 5, 2023. 1 EMV Liability Shift 10. A dispute often has a reason code associated with it. 4853 – Cardholder Dispute – Goods or Services Not Provided. 65% with at least 75 total disputes. Chargeback reason codes apply to disputes, between a cardholder (customer) and a merchant, when the dispute has escalated to a chargeback. com . 2? Visa chargeback reason code 11. “ Chargeback Fraud Threat Growing as 65% of Chargebacks911’s Respondents Reported an Increase in 2022 “. 6. 71 (3) Removed. 10/21/14 Updated Chargeback Time Frames: Added Reason Code 05; Addendum Reason Code PM; Changed TF time frame from 120 days to 540 days. 755. Eventually the existing chargeback reason codes won't be used and will be removed from this guide. Following the prompts that pop up, inform PayPal of every detail, and include the screenshots of the conversations you had with the scammer. . The transaction amount is re-charged to the cardholder’s account, and the funds go back into your bank account. MasterCard chargeback reason code 4540. ”. . Let’s say you got a Visa chargeback with reason code 13. Reasons a customer may initiate a chargeback include: Ordering a product and not receiving it. . According to research, actual fraud or online shoplifters accounts for only 29-30% of total fraud losses for e-commerce which is a criminal fraud. 7: Defective goods and services: C32: RM: 13. Transaction is not eligible for Reason Code 75 (cardholder does not recognize transaction) or 83 (fraud transaction - card absent environment) 2. In fact, 91. NEW. 4 Counterfeit goods . This does not include an AuthorizationVisa’s Reason Code 71 can be confused with Reason Code 83, as in both a chargeback results from a failure to obtain an authorization approval. The remaining 71% of losses come from chargeback fraud and friendly fraud. Try Shopify free for 3 days, no credit card required. M10 Vehicle Rental – Capital Damages. 18167 US Highway 19 N Clearwater, FL 33764 877. If you choose to fight the chargeback, Amazon Pay will charge you a $20 Disputed Chargeback Fee. Reason code 13. The chargeback process can last from one month to six months. Mastercard issuers use merchant advice codes to respond to authorization requests, and as a communication tool with merchants regarding a cardholder's account. “Visa has 28 different reason codes. 11, 16. Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. The shorthand description is “Declined Authorization. 04/20/13 Visa and MC Retrieval Codes — removed retired codes MC Reason Code 37 — Updated Special Notes. Complaint reason_code values include: not_as_described: The buyer claims that the goods or services received differ from the merchant's description of the goods or services. REQUEST A DEMO. reason code information. The most comprehensive guide to chargeback reason codes. Time limits vary by card network and reason code, though, so you should look into the specific terms tied to the reason code. ” This reason code is used when a transaction is posted to the wrong account number. Take, for example, a reason code 4853 chargeback claiming that merchandise or services ordered were not received. Here’s how your store can prevent and deal with chargebacks. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the. Mastercard: n/a This chargeback is caused by Authorization. Transaction was approved by the Issuer knowing that the authentication data failed verification and was not reliable. message. When a chargeback request is filed a chargeback reason code is assigned to the claim. However, it is important to note that this reason code is based on the reason given by the customer to their bank. 1. Additionally, one clearing transaction. Please note that the most common Chargeback reason code for Allocation disputes is 10. Chargeback Reason Codes by Industry. . This information should be based on the Visa chargeback reason codes assigned to the case. These numeric codes vary via card brands, yet all hypothetically fill the same need: to provide explanation behind the chargeback dispute. ” But, there is still a process users can go through to recover their money in the event of a genuine, unauthorized transfer, as in the case of account takeover, for example. Other reason codes address entirely understandable reasons for cutting a merchant off from their credit card processor, like participating in money-laundering schemes, colluding with other merchants to fix prices or. Chargeback reason codes have changed. 2: Incorrect Transaction Code. This reason code is used when the cardholder claims that their card was used fraudulently without their permission. 38%) Liability Shift. 6. While you obviously don’t want customers to cancel their service, a cancelation is far better than a chargeback. The customer is claiming that this purchase was not authorized. Merchant processed transaction below floor limit without authorization. This extra step can be frustrating for Card Members and lead to lost sales. UA06 Fraud – Chip and PIN Transaction. Reason code 98 was a code used for pre-compliance chargebacks before the implementation of the Visa Dispute Resolution system. Complaint reason_code values include: not_as_described: The buyer claims that the goods or services received differ from the merchant's description of the goods or services. Below are the top causes of chargebacks including the reason codes established by leading credit card companies: Customer Dissatisfaction: Cardholder did not receive the items/service purchased, the products/services were not as described and/or product (s) was damaged or otherwise defective. He then pays with his credit card which shows a denial so he presents another card to the merchant. Fraudulent TransactionsHere are some chargeback reason codes by card type. After the issuing bank’s unsuccessful attempt to identify the transaction for the cardholder, the chargeback process begins. Eligible Chargeback Reason Codes . However, the disputes themselves are still categorized by the issuing bank based on the card network issuing the card. Reason codes are just what they sound like, an identification code used to categorize why a transaction is being refuted by the card holder. The shorthand description is “Late Presentment. American Express is incentivized to keep their customers happy. non_receipt: The buyer claims they didn't get the goods or services. Standard Threshold: Reaching a chargeback ratio of 0. S. Reason codes are very crucial to assist. Another thing you should bear in mind is that the card brand involved in the dispute can also change the reason code to suit new developments. Discover Chargeback Reason Codes Explained. Region Only) 4855 Goods or Services Not Provided. MasterCard does not have a reason code that exactly matches Visa’s 80. 2: No Authorization. Chargeback reason codes. This indicates a transaction was processed using a card that Visa listed as stolen or counterfeit. ” This code indicates that the merchant sent an authorization approval request for a transaction, received a “Decline” or “Pick Up Card” response, and submitted the transaction anyway. Chargeback Reason Code. Once you understand the reason code associated with a chargeback, you can understand the root cause of the dispute and submit a response that includes the. Description of Change Where to Look • Require cardholder letter, email or Expedited Dispute Form in first chargebacks for Cardholder Disputes reason codes involvingThis could include showing that the chargeback was for a different amount than the original transaction or that the reason for the chargeback is incorrect. Also, the distribution of fraud by mobile payment method has shifted from browsers (26% of mobile fraud in 2021) to. Reason Code: Description: 17: Cash Dispute-ATM Only: 30: Cardholder Disputed Amount (U. For each reason code, a definition isIn fact, studies show that friendly fraud and chargeback fraud take up the bulk of fraud losses among businesses around the U. Chargebacks occur when a credit cardholder disputes a charge on their statement with their issuing bank, in order to ask for a refund. The remaining 71% of these losses are counted as “friendly fraud” – the cardholder simply doesn’t recall the transaction and just needs clarification. A chargeback happens when a customer requests for a transaction to be. 71 Authorization Request Declined 72 No Authorization 73 Expired Card 74 Late Presentment71: Declined Authorization. We would like to submit compelling evidence that the purchase was legitimate. Make sure the evidence you include and the claims you make are relevant to the chargeback reason code, the product purchased, the cardholder’s claims, the type of transaction processed, etc. chargeback: The buyer filed a chargeback with the credit card issuer. In some cases, errors can be resolved and reversed, but there is no equivalent to chargeback representment when it comes to ACH. Valid Values/Format: 22 - First Chargeback Handling Fee. Fraudulent Activity. It should ultimately help prevent fraud and unwarranted chargebacks, specifically applying to disputes marked with a Visa reason code 10. 3 No Authorization. the requested documentation, your account will be debited. When a cardholder makes a purchase, but regrets it later, they may file a chargeback to recoup their money. 195 Acquirer Use of Message Reason Code 7627-Face-to-Face or CAT Level 2 Transac tion. A reason code is an alphanumeric code that explains the reason behind the dispute. • Chargeback – a message sent via the card brand network to debit the merchant and credit the issuer for a cardholder dispute. 4853 – Cardholder Dispute – Goods or Services Not Provided. 3. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the checkout. Visa chargeback reason code 12. With that said, you still need to understand the reason codes with any chargebacks from Amex. 0 to 5. 2 is the result of receiving a declined authorization but going ahead with the transaction anyway. 2. 4850: Installment Billing Dispute: List of reason codes supported by Pega Smart Dispute for Issuers in Maestro are as following: Reason codes in Maestro. 4. Although there have not been major updates to Mastercard’s chargeback rules in 2022, there were a few notable changes in 2021. Upfront Chargeback If we determine we have sufficient information to pursue a Chargeback, we may debit your account up front. 16, 2021. PCI DSS v3. Chargeback Code Authorization Errors; A01: Charge Amount Exceeds Authorization Amount: A02: No Valid Authorization: A08: Authorization Approval Expired: Chargeback Code: Type: Fraud: F10* Missing Imprint: F14* Missing Signature: F22: Expired or Not Yet Valid Card:Description of Change Where to Look • Require cardholder letter, email or Expedited Dispute Form in first chargebacks for Cardholder Disputes reason codes involving-1,014. . 4853 – Cardholder Dispute – Credit Posted as a Purchase. . For the sake of simplicity and standardization, card networks like Visa have created a breakdown of the acceptable causes for a customer to dispute a credit card charge by filing a chargeback. We used 3DS to authenticate this purchase and obtained AVS and CVV match codes at authorization (page 2). Chargebacks are almost always initiated by customers, but businesses can request them as well (although this doesn’t happen often). Each bank card network has its owner list of reason codes banks must prefer from. Of course, some of these inquiries will still inevitably progress to the chargeback phase. How many chargeback reason codes exist? There are 151 reason codes across the four major card networks. For each reason code, a definition isChargeback reason code 10. The length and structure of Reason Codes changed from a current two-digit code to four to six digits that contains decimal(s) point(s). A chargeback reason code is a two- or four-digit alphanumeric code issuing banks assign to disputes. 10. The chargeback reason codes were created to standardize the list of acceptable reasons a bank may submit a card chargeback or a direct debit chargeback on behalf of its customer. [noun]/* kə • stə • mər • di • spyo͞ot/. Note: Fraud is generally the most common chargeback dispute reason. 11. A CSC is a three or four digit number printed (not embossed) on a credit card. It’s important to look up the code to understand why a transaction, good, or service was disputed in order to properly present a solid case to win the chargeback. Know these five rules to avoid payroll blunders triggering fines, penalties and IRS audits. Learn more about Visa. 71%) CMC Crypto 200. Chargeback reason code 11. 1=1010,. Chargeback. ONE reason code is an alphanumeric code selected from a fixed list by the issuing bank to indicate the reason of cardholder gave for requesting a chargeback. Each of these causes has a designated “reason code,” and banks assign the appropriate code to. ©Visa uses chargeback Reason Code 80 to designate chargebacks resulting from processing transactions where either the account number or the transaction amount posted with the card issuer does not match the one shown on the sales receipt. 3 - No Authorization. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. MASTERCARD Reason Code Description 01 Requested Transaction Data Not Received 02 RequestedRequired information illegible or missing. Also, just like American Express, Discover functions as both a card network and an. There are 151 chargeback reason codes across the four major card networks. Values are: Blank: Use the receipt G/L date. Automate Tasks & Streamline Processes Let Midigator remove complexities and improve the efficiency of your chargeback management strategy. It’s important to look up the code to understand why a transaction, good, or service was disputed in order to properly present a solid case to win the chargeback. Chargeback Reason Codes List for Visa Chargeback Code Chargeback Reason 30 Services Not Provided or Merchandise Not Received 41 Cancelled Recurring Transaction 53 Not as Described or Defective Merchandise 57 Fraudulent Multiple Transactions 62 Counterfeit Transaction 71 Declined Authorisation 72 No Authorisation 73 Expired Card 74 Late. Code. These codes explain the reason why the chargeback was filed, and the reason the chargeback was approved. Description: Reason code for applying handling fee. This is a code taken from the card scheme’s published list, which identifies why the issuer filed the dispute: Visa Chargeback Reason Codes. 72 - No Authorization. Example: 25. Technical. This is commonly caused by either true fraud or friendly fraud. Chargeback reason codes are what tell a merchant why a customer is disputing a charge. The chargeback reason code. Hence, she disputes the merchant under the Reason Code 71: Declined Authorization. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. 13. 2 falls under the “Processing Errors” category. Card Recovery Bulletins and Exception Files are documents created by Visa that list credit. Chargeback reason code 75 is issued when a card issuer receives a complaint from a cardholder stating that the name of the merchant that. Level Up Your Chargeback Disputes with Social Media Clues. . Clerical Reason Code 71: Declined Authorization. Merchant must provide proof of authorization. 1 Quick Reference Lead. Chargeback. #4 step: The issuer assigns a chargeback reason code. Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive . These chargebacks occur to resolve chargeback-related disputes between network members. Reason Code 53 Re-presentment Conditions. It covers topics such as chargeback rights, time frames, reason codes, arbitration and compliance. 195 Acquirer Use of Message Reason Code 7627-Face-to-Face or CAT Level 2 Transac tion. 2. Visa’s chargeback reason code 13. processing date of the transaction. Typically, cardholders file a chargeback if they were not informed of dynamic currency conversion fees or were not given the option to complete the sale in their local currency. Visa Chargeback Reason Code 10. The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just underwent with Visa Claims Resolution. UA10 Request Transaction Receipt (swiped card transactions) UA11 Cardholder claims fraud (swiped transaction, no signature) Merchants who believe they have received an invalid chargeback under reason code 11. 3 Changed Discover Reason Codes to match what is shown in the UI. This chargeback reason code means that the cardholder was not able to recognize the charge on their bank statement and believes that the transaction was fraudulent. There is a USD 25 limit for the First Chargeback (Reason Code 22). 4 Other Fraud—Card Absent Environment – a common friendly fraud reason code, especially when the cardholder doesn’t recognize the transaction on their statement. Each response needs to be unique. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. A credit card chargeback is when a bank returns money to you because a credit card charge was fraudulent or you bought something online that wasn’t delivered or was. American Express often sends inquiries to merchants, through their acquiring banks, to gather more information about a. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. 99. Chargeback reason code 11. FR2 Fraud Full Recourse Program. 1. 0. 2 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. ” This reason indicates a merchant sent an authorization approval request for a transaction, received a “Decline” or “Pick Up Card” response, but submitted the. 4853 – Cardholder Dispute – Credit Posted as a Purchase. At Visa they used to receive reason code 98. If the chargeback is in the customer’s favor, the bank reverses the transaction and debits the business’s acquiring bank instead of crediting itGoods / Services Damaged or Defective. Code 4807: Fraudulent Card-Present Transaction. Visa Chargeback Reason Codes. 71% of digital commerce losses result from chargeback fraud and friendly fraud. 1: Use the corresponding dates from the invoice. Unauthorized returns (R05, R07, R10, R29, R51): 0. the Chargeback. Once you receive this notification, you have 11 days to submit a response. Declined Authorization Authorization Visa Code: 11. VCR tables (Figures 1 and 2) map the old Reason Code to its new Reason Code. 5 Proven Tactics to Win. Updated these Visa Chargeback Codes: 30, 62, 85. If they think it does, they assign it a reason code and credit the funds back to the cardholder’s account. Key-in your chargeback reason code and get a detailed explanation of what it means, how to fight the chargeback, and how to prevent disputes in the future. The reason codes are grouped into several broad. The Reason Code is a number that represents the reason for an action in the chargeback process. A chargeback happens when a customer requests for a transaction to be reversed. Multiple Authorization Requests. Every time a merchant processes a transaction, they are supposed to send an. Below is a list of Mastercard chargeback codes used in eCommerce. Top-3 Visa Dispute Reason Codes. Chargeback reason code 13. Reason Code. Now, 10. This simply means that the product or service is defective or not as per the commitment of the merchant. 2. Once you hear from. We’ve all been there as an eCommerce owner: you excitedly ship out a $1,500 order to a customer, and then a few weeks later you’re notified that the customer has opened a chargeback dispute. reason code information. 196Further information at page PSR-564, 11. Once you submit the documentation to Wave, our Disputes Resolution Team will work on the case, and submit the required information to the bank on your behalf. Shopify Payments Chargeback Reason Code #2: Transaction Unrecognized Try Shopify free for 3 days, no credit card required. These may impact the dispute time limits. The shorthand description is “Insufficient Reply. 1002 - Cardholder disputes billed amount. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. Mastercard: n/a This chargeback is caused by Authorization. Visa Reason Codes Quick Reference Guide Author: TD Canada TrustMastercard Chargeback Guide is a comprehensive document that explains the rules and procedures for resolving disputes between cardholders, merchants and issuers. Chargebacks. It’s a 3-digit alphanumeric shorthand attached to a returned ACH transaction explaining why an ACH transfer is reversed. These codes are broken down into five different category. Code. The following chargeback reason codes are related to EMV: Visa: 10. 16 Chargeback Reason Code 71 – Declined Authorization. It can range from 60 to 120 days from the billing date. The shorthand description is “No Authorization. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. The chargeback timeline can be based on one of several start dates: If the delivery date or service performance date was not specified, the issuer must wait at least 30 calendar days after the transaction processing date to initiate the chargeback but not exceed 120 calendar days. Description of Change Where to Look • Require cardholder letter, email or Expedited Dispute Form in first chargebacks for Cardholder Disputes reason codes involvingThe Fintech Times. In particular, as far as Reason Code 71 is concerned, they should immediately stop a transaction for which an authorization is declined and ask the customer for another form of payment. Chargeback reason code description – An explanation which provides the reason of raising a chargeback by the cardholder. 4853 – Cardholder Dispute – Goods or Services Not as Described or Defective. Include any terms relevant to the transaction, including return, cancellation and. About Visa chargeback reason codes. Terms and conditions. Also, Ethoca Alerts only notify you of chargebacks that occur within the alert. message.